Synchronized time is often overlooked as unnecessary in a production environment, with the thought that “close” is good enough. Let me convince you that accurate, synchronized time is important, easy to setup, and easy to maintain. I’ll even show you how to setup your own hyper-accurate time source that is inexpensive and easy to setup.
It is always difficult to see things from your customer’s point of view – literally and figuratively. So after spending hours and hours on your newest web product, how do you see it through your customer’s eyes? How do you know that it is working from outside your company’s protected network? I figured out a great technique, and it’s dead easy to setup.
In the post on the telephone as an SA tool, I talked about the need for some sort of conference call service. But having a tool is not enough – you have to know how to use it.
