Comments on: SA Tenets – Oncall Applies In Both Directions http://www.opssa.net/2009/06/sa-tenets-oncall-applies-in-both-directions/ OpsSA.net - SA wisdom and philosophy Sat, 02 Jan 2010 16:43:35 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Nate http://www.opssa.net/2009/06/sa-tenets-oncall-applies-in-both-directions/comment-page-1/#comment-847 Nate Mon, 29 Jun 2009 15:01:38 +0000 http://www.opssa.net/?p=330#comment-847 This really comes back to one of my truisms, which is that the only real measure of job performance is work output, not the hours you work. Plus it helps prevent your spouse from looking at your laptop as "the Other Woman"! This really comes back to one of my truisms, which is that the only real measure of job performance is work output, not the hours you work. Plus it helps prevent your spouse from looking at your laptop as “the Other Woman”!

]]> By: Timojhen http://www.opssa.net/2009/06/sa-tenets-oncall-applies-in-both-directions/comment-page-1/#comment-846 Timojhen Sat, 27 Jun 2009 15:08:51 +0000 http://www.opssa.net/?p=330#comment-846 One thing which I've observed which may warrant a mention are those situations where it's not easy to resolve a break/fix situation solo. I've always encouraged folks to reach out when they get that afterhours page to the subject matter experts for the complex in question if it's not a basic situation, yet it rarely happens. Always especially disappointing to hear about someone struggling with a issue+resolution for four hours in the middle of the night when a three minute phone call to a team member could have provided information necessary to resolve it quickly. In short - don't hesitate to reach out for help! (and make sure your manager knows that more than just you were inconvenienced....) One thing which I’ve observed which may warrant a mention are those situations where it’s not easy to resolve a break/fix situation solo.

I’ve always encouraged folks to reach out when they get that afterhours page to the subject matter experts for the complex in question if it’s not a basic situation, yet it rarely happens.

Always especially disappointing to hear about someone struggling with a issue+resolution for four hours in the middle of the night when a three minute phone call to a team member could have provided information necessary to resolve it quickly.

In short – don’t hesitate to reach out for help!

(and make sure your manager knows that more than just you were inconvenienced….)

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